Appointments

If you wish to make an appointment please call us on 0151 226 1438, email broadway107@hotmail.co.uk or pop into the practice.

You are entitled to express a preference for the dentist you would like to see and we will try to accommodate your wishes. This may not always be possible if the dentist is unavailable or unable to deliver the particular service you need.

Your patient rights

• We treat all our patients equally, with dignity and respect.
• You are entitled to a written treatment plan.
• We will provide dental care and treatment that is clinically necessary and in your best interests (including mandatory services and urgent treatment).
• If you need specialist treatment, we will refer you to an appropriate provider.

Cancellations

If you are unable to attend your appointment, please tell us as soon as possible, either by telephone or email, so we can allocate your slot to another patient. (If possible, we would really appreciate 24 hours’ notice.)

Failure to attend

We understand that occasionally you may not be able to attend an appointment (or cannot inform us that you won’t be attending). We will allow for two missed appointments but will not be able to see patients who fail to attend more than two.

Emergency Appointments

In you have a dental emergency, contact us by telephone on 0151 226 1438 (or in person) if it happens during our opening hours. If the emergency occurs outside our normal hours please call 0161 476 9651.

We offer emergency appointments between 11.50-12.50am on Monday to Friday – if you wish to attend one of these appointments please contact us by 9.00am.

Other important information

Confidentiality and patient records

All patient information is recorded and stored securely. Only designated members of our dental team and NHS England can have access to your records. A court order can be issued if the police or social services need to see your private information.

All patients have access rights to their personal information under the Data Protection Act. If you wish to obtain copies of information that the practice holds about you, please contact us in writing.

The Freedom of Information Act 2000 gives the general right of access to all types of recorded information that we hold. This act was designed to encourage a spirit of openness and transparency within the NHS and the public sector as a whole – we fully support its aims.

A copy of our Confidentiality Policy can be found here.

Complaints and improving our service

We welcome feedback, especially if you are not happy with any aspect of your care so we can improve our service for you and other patients.

Please make any complaints within 12 months to Mrs J Hawksey in writing, by telephone or in person. Our contact details are as follows:

Broadway Dental Practice
107 Townsend Avenue
Norris Green
Liverpool
L11 8NB

Tel: 0151 226 1438
email: broadway107@hotmail.co.uk

Or you can contact NHS England on 0300 311 2233, email england.contactus@nhs.net or write to them at: NHS England, PO Box 16738, Redditch, B97 9PT.

Please let us know if you have any suggestions to help us improve our service. A copy of our Complaints Procedure can be found here.

The Care Quality Commission

The Care Quality Commission is the regulator of health and social care in England. All our registration details can be obtained from the CQC by calling 0300 061 6161 or email enquiries@cqc.org.uk. You can also write to them at City Gate, Gallowgate, Newcastle-upon-Tyne, NE1 4PA.